Return & Refund Policy

Restore Peptides is a brand of Restore Global LLC.
Last updated: September 20, 2026

Please read this policy before ordering. By placing an order you agree to the terms below. This policy does not limit any rights you may have under applicable law.

Summary

  • All products (peptides, other research chemicals, and bacteriostatic/BAC water): final sale. No refunds, returns, or exchanges, except for damaged, defective, or incorrect items (Section 2) or where required by law.
  • Damaged, defective, or incorrect items: report within 7 days of delivery (Section 2).
  • Contact: [email protected] or 1-702-344-1822 (Mon–Fri, 9am–5pm Central).

1. Final Sale

Because of the nature of our products, all sales are final. This applies to every product we sell, including peptides, other research chemicals, and bacteriostatic (BAC) water. We do not offer refunds, returns, or exchanges once an order has been placed and payment has been submitted, except as described in Section 2 or where required by applicable law.

This includes, but is not limited to:

  • Change of mind
  • Ordering errors
  • Misunderstanding of product use
  • Delivery delays once the order has shipped
  • Refusal of delivery

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, email [email protected] within 7 days of delivery and include:

  • Your order number
  • A description of the problem
  • Clear photos of the product and its packaging

We will review your claim promptly. If it is approved, we will send a replacement at no additional charge. If we cannot replace the item, we will refund you to your original payment method within 5–10 business days of approving the claim. For incorrect items, we will tell you whether the incorrect item needs to be returned; if it does, we will cover the return shipping cost.

Approved returns are sent to our fulfillment location in Saint Cloud, Minnesota. Do not send anything back before we approve your claim and email you the return address and instructions, because returns sent without approval may not be accepted.

Claims made more than 7 days after delivery are not eligible for a replacement or refund.

3. Items We Cannot Accept Back

For health and safety reasons, we cannot accept returns of:

  • Opened or used peptides, reconstitution solutions, or BAC water, including any item with a removed seal or punctured stopper
  • Products removed from their original packaging
  • Items that have been altered, tampered with, or not stored according to the provided guidelines

4. Shipping Delays and Lost Packages

We ship by UPS or USPS. Delivery times are estimates and depend on the carrier. See our Shipping Policy for processing times, delivery estimates, and shipping costs.

We are not responsible for delays caused by the carrier or by events outside our control, such as severe weather, natural disasters, or carrier disruptions. If your tracking shows delivered but you did not receive your package, or your package appears lost, contact us within 7 days and we will help you with the carrier. Please make sure your shipping address is one where packages can be received safely.

5. Payment Methods and How Refunds Are Paid

We currently accept:

  • Zelle
  • Cash App
  • Link Money (ACH bank transfer)
  • Credit / Debit Card, processed by a third-party payment provider that may require you to create an account and verify your identity
  • Cryptocurrency through NOWPayments (Bitcoin, SOL, ETH, DOGE, XRP)

See our How to Pay page for details on each method.

Approved refunds are paid to your original payment method. Cryptocurrency payments are refunded to your crypto wallet. Your bank or payment provider may take additional time to post the refund.

6. Chargebacks and Payment Disputes

If you have a problem with your order, please contact our support team first so we can work toward a resolution.

We contest payment disputes we believe are invalid, including disputes made solely because of a change of mind about a purchase covered by our final-sale policy. We may provide the payment provider with checkout acceptance records, transaction logs, communications, and delivery confirmation. This policy does not waive or restrict any rights you have under applicable law or payment provider rules.

7. Research Use Only

Products sold on this website are intended for laboratory and research use only. They are not for human or animal consumption. You must be at least 18 years old to purchase. Restore Global LLC is not responsible for improper handling, use, or storage of products after delivery.

8. Contact Us

Restore Global LLC (Restore Peptides)
Email: [email protected]
Phone: 1-702-344-1822, call or text, Mon–Fri, 9am–5pm Central
Mailing address: 1209 Mountain Rd PL NE, STE R, Albuquerque, NM 87110

By completing a purchase, you confirm that you have read and agree to this Refund & Returns Policy.

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Restore Peptides is a chemical supplier. Restore Peptides is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. Restore Peptides is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic Act.
All products are sold for research, laboratory, or analytical purposes only, and are not for human consumption. Terms of service