Frequently Asked Questions

Restore Peptides currently accepts:

• Zelle
• Cash App
• Link Money (ACH bank transfer)
• Credit / Debit Card, processed by a third-party payment provider that may require you to create an account and verify your identity
• Cryptocurrency through NOWPayments (Bitcoin, SOL, ETH, DOGE, XRP)

We do not accept American Express at this time.

Step-by-step instructions for each method are on our How to Pay page. Available payment methods may change based on payment processor availability, transaction risk, and website operations. All prices are in USD, and the total shown at checkout, including shipping and any applicable sales tax, is the amount you pay.

For Zelle and Cash App payments, please put only your order number in the memo or note field.

Card payments are processed by a third-party payment provider, and a processing fee may apply. If a fee applies, it is shown at checkout before you pay.

Customers who prefer not to pay a card processing fee may select another available payment method, including Zelle, Cash App, Link Money, or cryptocurrency.

A declined payment does not always mean that the customer lacks available funds.

A transaction may be declined by the issuing bank, card network, payment processor, or fraud-prevention system because of:

• Incorrect billing information
• Address or identity-verification issues
• Bank security restrictions
• Repeated payment attempts
• Unusual transaction activity
• Processor risk controls

Contact your bank first when a card is declined. Customer support cannot override a bank or processor decline.

Certain transactions may require additional verification to protect customers and Restore Peptides from unauthorized purchases, fraud, chargebacks, and payment abuse. Card payments in particular are handled by a third-party provider, which may ask you to create an account and verify your identity. Those requirements are set by that provider, not by Restore Peptides.

Orders with inconsistent billing information, suspicious activity, repeated failed attempts, or other risk indicators may be delayed, reviewed, declined, or canceled. If we cancel an order after you have paid, we will refund you to your original payment method.

• Standard Shipping: $10.00. Delivery in 3–7 business days after shipment.
• Expedited Shipping: $25.00. Delivery in 1–3 business days after shipment.
• Free Standard Shipping on orders of $300 or more.

We ship with UPS or USPS. The shipping method and cost are shown at checkout before you pay. Delivery times are estimates, not guaranteed delivery dates, and can be affected by weather, holidays, and carrier delays.

We ship to addresses in the United States and Puerto Rico. Orders to Puerto Rico are shipped by USPS only, and delivery may take longer than to the mainland United States. We do not currently ship to any other countries or territories.

Orders placed before 5:00 PM Central Time on a business day are processed and shipped the same day.

Orders placed after 5:00 PM Central Time, on weekends, or on holidays are processed and shipped the next business day.

A confirmation email with tracking information is sent to the email address used at checkout when your order ships.

Tracking activity may not appear immediately. The carrier must first scan the package into its system.

Check the mailbox, parcel locker, front entrance, side entrance, surrounding delivery area, and with other household members.

If you still cannot find the package, contact us at [email protected] within 7 days and we will help you with the carrier. In some cases, a carrier may mark a shipment delivered shortly before the package physically arrives.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Email [email protected] immediately if a correction is required. Once an order has entered processing or has been transferred to the carrier, an address change may no longer be possible.

Packages returned to us by the carrier because of an incorrect address may require an additional shipping payment before being shipped again.

Research chemical sales are final. We do not offer refunds, returns, or exchanges for research chemicals once an order has been placed and payment has been submitted, except in these cases:

• An item arrives damaged, defective, or incorrect and is reported within 7 days of delivery.
• Bacteriostatic (BAC) water may be returned within 30 days of delivery if it is unopened and its seal is unbroken.
• Where required by applicable law.

Customers are responsible for reviewing the product, quantity, payment method, shipping address, and order information before submitting payment.

Email [email protected] within 7 days of delivery if a shipment arrives damaged, defective, or contains an incorrect product.

Include:

• Your order number
• Name and email address used during checkout
• A clear description of the issue
• Photos of the shipping box and shipping label
• Photos of the packaging and affected product

We review claims promptly. If a claim is approved, we will send a replacement at no additional charge. If we cannot replace the item, we will refund you to your original payment method within 5–10 business days of approving the claim. For incorrect items, we will tell you whether the incorrect item needs to be returned, and if it does, we cover the return shipping cost.

Keep all packaging and affected products until the review is complete. Claims made more than 7 days after delivery are not eligible for a replacement or refund.

Email [email protected] within 30 days of delivery with your order number. We will send return instructions. The product must be unopened, with its seal not broken or punctured.

Return shipping is paid by the customer. After we receive and inspect the item, we will refund the product price to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Approved refunds are paid to your original payment method within 5–10 business days. Cryptocurrency payments are refunded to your crypto wallet. Your bank or payment provider may take additional time to post the refund.

Cancellation requests must be submitted before the order enters processing.

A cancellation is not guaranteed after payment has been approved, the order has entered processing, or a shipping label has been created.

Email [email protected] immediately with the order number when requesting a cancellation.

Restore Peptides periodically runs sales based on the time of year, seasonal promotions, product availability, and current stock quantities.

Discounts are generally issued only to customers with a registered Restore Peptides account.

Discounts and promotional pricing are not guaranteed and may be changed, limited, or discontinued at any time. The price shown at checkout is the price you pay for that order.

No. Customer support is not authorized to negotiate pricing or provide unsolicited discounts upon request.

Restore Peptides does not provide discounts to customers without an established account or purchasing history.

A registered account allows customers to:

• Review prior orders
• Access order information more easily
• Receive account-specific offers when available
• Qualify for certain discounts or promotions
• Complete future checkouts more efficiently

Creating an account does not guarantee a discount.

Restore Peptides uses third-party analytical testing for applicable products and batches.

Testing may include HPLC or HPLC-MS analysis for identity, purity, and related analytical information. Available testing documentation should be reviewed together with the corresponding product and batch information.

Available Certificates of Analysis are displayed with the corresponding product information or product page. If you cannot find the certificate for a product you ordered, email [email protected] with the product name and batch information.

Customers should compare the product name, batch information, label information, and available documentation when verifying a product.

Cap colors may vary between products and production batches.

Restore Peptides may use different cap colors for internal production documentation, inventory control, and batch identification.

Cap color alone does not determine product identity. Customers should rely on the vial label, product name, batch information, and available documentation.

No. Purity is an important analytical measurement, but it is not the only factor involved in product quality.

Product identity, batch traceability, analytical methods, handling, manufacturing conditions, and other available testing information may also be relevant.

No. Products sold by Restore Peptides are intended solely for laboratory, analytical, and research purposes.

Products are not for human or animal consumption and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. They have not been evaluated or approved by the U.S. Food and Drug Administration.

You must be at least 18 years old to purchase. Restore Global LLC may refuse or restrict sales to any customer, including customers who are not qualified to handle research materials.

No. Customer support cannot provide:

• Dosing instructions
• Treatment recommendations
• Medical advice
• Human or animal administration guidance
• Advice intended to diagnose or treat a condition

Support is limited to orders, payments, shipping, account access, company policies, and available product documentation.

Customer support does not provide personal-use, dosing, treatment, or administration instructions.

Qualified researchers are responsible for following their institution's approved laboratory procedures, safety requirements, and research protocols.

Restore Peptides is a brand of Restore Global LLC, located at 1209 Mountain Rd PL NE, STE R, Albuquerque, NM 87110.

Email: [email protected]
Phone: 1-702-344-1822 (call or text, Mon–Fri, 9am–5pm Central)

See our About Us, Terms of Service, and Privacy Policy for more information.

Restore Peptides does not directly store complete credit card information on its website server.

Payment transactions are processed through applicable third-party payment providers using encrypted checkout connections.

Accurate contact information is required so Restore Peptides can send order confirmations, payment information, tracking updates, security notices, and support responses.

Inaccurate or incomplete contact information may delay order processing or prevent the customer from receiving important order updates.