Shipping Policy
Restore Peptides is a brand of Restore Global LLC.
Last updated: September 20, 2026
This policy explains how we process and ship orders, our shipping options and costs, and what to expect after you order. It should be read together with our Refund & Returns Policy.
Order Processing Time
Orders are processed and shipped within 1–2 business days after payment is confirmed. Orders placed after 5:00 PM Central Time, on weekends, or on holidays begin processing the next business day. You will receive an email confirmation when we receive your order, and a second email with tracking information when it ships. Orders ship from our fulfillment location in Saint Cloud, Minnesota.
Shipping Methods and Costs
Within the United States we ship with UPS or USPS, chosen based on shipping volume and availability. Orders to Puerto Rico ship by USPS only.
- Ground Shipping: $10.00. Delivery in 2–7 business days after shipment.
- 2nd Day Air: $25.00. Delivery in 2–4 business days after shipment, depending on your location (about 3–6 business days including processing).
- Free Ground Shipping on orders of $300 or more.
Including processing time, most orders arrive in about 3–9 business days with Ground Shipping. The shipping method and cost are shown at checkout before you pay. Delivery times are estimates that begin when your order ships, and they can be affected by holidays, weather, and carrier delays. Sales tax, if applicable, is shown at checkout.
Puerto Rico and Other Destinations
We ship to addresses in the United States and Puerto Rico. Orders to Puerto Rico are shipped by USPS only. Shipping to Puerto Rico is $25.00 and takes 7–14 business days after shipment (plus 1–2 business days of order processing), and orders of $300 or more ship free. The shipping cost for your order is shown at checkout before you pay. We do not currently ship to any other countries or territories.
Order Tracking
When your order ships, we email you a confirmation with tracking information so you can follow your package until it arrives.
Damaged, Incorrect, or Lost Packages
If your package arrives damaged, or you received the wrong item, contact us within 7 days of delivery at [email protected] with your order number and photos, as described in our Refund & Returns Policy. If your tracking shows delivered but you did not receive your package, or it appears lost in transit, contact us within 7 days and we will help you with the carrier.
We are not responsible for delays caused by the carrier or by events outside our control, such as severe weather, natural disasters, strikes, or carrier disruptions.
Changes to This Policy
We may update this policy from time to time. The version on this page, with its “Last updated” date, is the one that applies to your order.
Damaged, Incorrect, or Lost Packages
If your package arrives damaged, or you received the wrong item, contact us within 7 days of delivery at [email protected] with your order number and photos, as described in our Refund & Returns Policy. If your tracking shows delivered but you did not receive your package, or it appears lost in transit, contact us within 7 days and we will help you with the carrier.
We are not responsible for delays caused by the carrier or by events outside our control, such as severe weather, natural disasters, strikes, or carrier disruptions.
Changes to This Policy
We may update this policy from time to time. The version on this page, with its “Last updated” date, is the one that applies to your order.
Contact Us
Restore Global LLC (Restore Peptides)
Email: [email protected]
Phone: 1-702-344-1822, call or text, Mon–Fri, 9am–5pm Central
Mailing address: 1209 Mountain Rd PL NE, STE R, Albuquerque, NM 87110